Shipping policy
Melody Stitch Limited Shipping Policy
At Melody Stitch, we’re here to get your tees delivered quickly, reliably, and with as little fuss as possible. Below is everything you need to know about our shipping process.
Shipping Costs
Shipping costs vary depending on the type of product, quantity, and your delivery location. Live shipping rates are shown at checkout and typically range from free to between NZ$10–NZ$20+.
Keep an eye on our store banners for free shipping promotions — they’ll be automatically applied at checkout if available.
Dispatch & Fulfilment Times
Most orders are dispatched within 2–7 business days after your order is placed. You’ll receive a shipping confirmation email with tracking details once your order is on its way.
Please note: Dispatch times may vary depending on order volume, stock availability, and seasonal demand (e.g., during the holidays).
Estimated Shipping Times
Once dispatched, shipping typically takes:
- USA & Canada: 2–6 business days
- UK: 2–4 business days
- Europe: 6–8 business days
- Australia & NZ: 2–14 business days
- Japan: 4–8 business days
- Other International Locations: 10–20 business days
If your nearest fulfilment centre is out of stock, your order may ship from another location. We’ll always aim to minimise delays.
Holiday Shipping
During peak seasons (such as Christmas), postal networks may experience delays. We recommend placing your order early to allow plenty of time for production and delivery.
Look out for seasonal cut-off dates on our store banners and updates as holidays approach.
Where We Ship From
We work with a global network of fulfilment centres. Your order may ship from any of the following locations, depending on stock availability and proximity:
- North Carolina, USA
- Mississauga, Canada
- Marupe, Latvia
- Barcelona, Spain
- Wolverhampton, UK
- Queensland, Australia
- Kumamoto, Japan
- Duque de Caxias, Brazil
Customs, Duties & Import Taxes
If you’re ordering from outside New Zealand, local customs charges or taxes may apply. These fees are set by your country’s customs agency and are your responsibility.
We recommend checking with your local customs office to avoid surprises.
Changing Your Shipping Address
Need to make a change?
You can update your shipping address within 24 hours of placing your order — as long as it hasn’t shipped.
Email us at admin@melodystitch.com with your order number and updated details.
Missing Orders
If your order hasn’t arrived, try these steps first:
- Check your tracking number in your shipping confirmation email.
- Visit your local post office — they may be holding it.
- Ask your neighbours — it might’ve been delivered to the wrong door.
Still no luck? Contact us at admin@melodystitch.com with your order number and we’ll help investigate.
If the address provided was incorrect, we can send a replacement, but you’ll need to cover the shipping cost.
Final Note
We know how exciting it is to receive something made just for you. Every Melody Stitch tee is crafted with care, and we’re just as eager to send it your way as you are to wear it.
Thanks for being part of our journey and for supporting sustainable fashion that celebrates the joy of music. We can’t wait to see where your Melody Stitch tee takes you.
Play it. Wear it. Live it.
The Melody Stitch Team