Refund policy
Melody Stitch 100% Satisfaction Promise & Return Policy
We take pride in the fit, feel, and durability of every Melody Stitch tee. If yours doesn’t meet expectations, we’ll fix it.
That means:
- Defects or misprints: We’ll replace your item or refund you in full.
- Need a different size? Email us within 10 days of delivery. If the item is unworn and unwashed in the original packaging, we’ll issue store credit for the product value so you can reorder the right fit.
- Change of mind: Because each tee is made to order, we can’t accept returns for buyer’s remorse — but we’ll happily help you find a design or fit you’ll love next time.
Your satisfaction is our priority. From first riff to final delivery, we’re here to make sure you’re happy with your purchase. When you choose Melody Stitch, you’re choosing quality that lasts — and a brand that stands by its tees.
Below is everything you need to know about our return and refund process.
Misprint, Damage, or Defect? Start Here
If your item arrives misprinted, damaged, or defective, we’ll sort it out quickly.
How to Report a Problem:
- Email us at admin@melodystitch.com
- Submit your return request under the Returns section within 30 days of receiving your order
- Upload a clear photo of the issue and include your order number
We’ll review your claim within 1–2 business days. If approved, you’ll get a:
- Replacement at no extra cost, or
- Full refund processed within 1 business day (refunds appear in your account in 3–5 business days)
Production/Shipping Timeline for Replacements: 3–7 business days for fulfilment, plus shipping time.
Ordered the Wrong Size?
We encourage you to double-check our size charts before ordering. If you still need a different size, here’s how to exchange:
- Initiate the Return: Email us at admin@melodystitch.com within 10 days of receiving your order.
- Prepare the Item: Must be unworn, unwashed, and in original packaging. Include the packing slip.
- Return Shipping: You’ll cover the return shipping cost and any duties or taxes. Provide a tracking number.
- Place a New Order: Once we receive your tracking number or returned item, we’ll issue store credit for the full product value (shipping costs excluded) so you can place a new order for the correct size. Store credit never expires.
Change of Heart?
Please note we cannot accept returns for buyer’s remorse. We encourage you to check product descriptions and size charts carefully before purchasing.
Need to Cancel?
Orders can be cancelled within 12 hours of purchase by emailing admin@melodystitch.com. After that, products are already in production.
Lost in the Mail?
If your order hasn’t arrived within 30 days of the estimated delivery date, email us and we’ll track it down for you.
Store Credits
We offer store credit for the full amount in place of a refund, which helps us process exchanges faster.
International Customers
EU: Some products may not be eligible for return if opened due to hygiene laws.
Brazil: Contact us within 7 days of receiving your item with a photo and reason for return. Items must be unused and undamaged.
Legal Notes & Contact
All returns are processed by our global fulfilment centres based on your location. We’ll provide you with the correct return address once your return is approved.
This policy is governed by New Zealand law and is written in English.
Thanks for being part of the Melody Stitch groove — we’ve got you covered, front and back.
Lots of words, but really just one message: we’ll look after you.
If you have any questions, don’t hesitate to contact us at admin@melodystitch.com — we're here to help.
Reach for those high notes!
The Melody Stitch Team